Understanding and Unpacking Bias: Exploring Mental Models and Service Delivery
Bias and mental models shape how we see the world—and how we serve others. This training webinar explores unconscious bias, social identity theory, and critical self-reflection, with a focus on their implications for vocational rehabilitation (VR) and service delivery to marginalized populations.
Watch the Training:
Learning Objectives:
By the end of this training, participants will be able to:- Define mental models and explain their role in shaping perception and decision-making.
- Identify different types of bias and describe their impact on VR service delivery.
- Recognize the importance of self-reflection and critical reflection in counselor practice.
- Apply strategies to increase self-awareness of privilege, identity, and bias.
- Use critical reflection to challenge and deconstruct mental models, ensuring more effective supports for individuals with significant disabilities.
Featured Speakers
Dr. Adrienne M. Robinson
An expert in rehabilitation counseling and multicultural considerations, Dr. Robinson brings deep knowledge of counselor ethics, self-awareness, and strategies for addressing implicit bias in service delivery.
Sandi Miller
Sandi provides practical insights into how bias can appear in vocational rehabilitation practice, offering tools and real-world examples for improving counselor awareness and client-centered service.
DJ Ralston
Drawing on experience in training and systems change, DJ highlights social identity theory, mental models, and reflective practices that support equity in VR services.