Unlocking Potential: An Introduction to Customized Employment

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Unlocking Potential: An Introduction to Customized Employment

Recorded: February 26, 2025

CRC Credits: 1.5 CRC Credits available upon completion of quiz and evaluation below.

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Audio: Unlocking Potential: An Introduction to CE (mp3)

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More About This Training

Join us for this insightful introduction to Customized Employment (CE)—a person-centered approach designed to create meaningful, sustainable employment opportunities for individuals with disabilities. This training explores how CE tailors job responsibilities to align with an individual’s strengths, needs, and interests while also meeting the needs of employers.

Through this session, you’ll:

  • Understand and explore the core principles of Customized Employment (CE) – Learn how CE shifts the employment paradigm to focus on individual strengths and personalized job roles.
  • Learn about key considerations and essential elements for successful CE implementation – Discover best practices, policy considerations, and the role of Employment First in creating inclusive workplaces.
  • Identify tools, processes, and resources necessary to initiate and sustain CE at the state level – Explore the Discovery Process, job development strategies, and collaboration models to make CE successful in your organization.

Additional topics covered include:

  • The Role of Negotiation in Job Development – How job carving, restructuring, and employer engagement support inclusive hiring.
  • The Essential Elements of CE Service Delivery – A framework guiding state-level implementation and agency collaboration.
  • Person-Driven Practices & Competitive Integrated Employment (CIE) – How CE promotes equity, opportunity, and sustainability for job seekers with disabilities.

Whether you’re a VR professional, employment specialist, or state agency leader, this training provides foundational knowledge and practical tools to unlock the potential of Customized Employment in your work.

Presenters

Patricia Henke

Project Director San Diego State University (SDSU), Interwork

Wendy Quarles

Program Specialist, Interwork Institute San Diego State University (SDSU)
Wendy Quarles, is a Program Specialist at the Interwork Institute at San Diego State University where she works on the National Vocational Technical Assistance Center (VRTAC), and also splits her time engaged with many state and national initiatives focused on Employment Strategies and elevating SVRA and CRP collaboration. Wendy’s career has spanned 40 years, with a commitment to working with community-based providers, state agencies and businesses to develop and support inclusive workplaces and vocational development opportunities. Wendy’s dedication to elevating the capacity of professionals in all stages of work-preparation, job supports, and policy/practice development has been demonstrated in the last 25 years that she has been committed to staff development and technical assistance at the local, state and national level. She is a nationally recognized leader in the field of Supported Employment. For the past three decades she has served in leadership roles of the National Association for Persons Supporting Employment First (APSE), New York State APSE, and the Association for Community Rehabilitation Educators (ACRE).

The contents of this presentation were developed with support from the Center for Innovative Training in Vocational Rehabilitation (CIT-VR)  funded by (CFDA: 84.263C) through the U.S. Department of Education, Office of Special Education and Rehabilitative Services (OSERS), Rehabilitation Services Administration  (RSA).

Opinions expressed herein do not necessarily reflect the position or policy of the U.S. Department of Education, nor does mention of trade names, commercial products, or organizations imply endorsement by the U.S. Department of Education.

This webinar is close captioned and transcripts are available.